The Service-Oriented Attitude / Spirit of Service module includes 10 daily lessons that focus on helping service professionals develop true passion and enthusiasm for helping customers. This includes:
- Knowing what a service-oriented attitude looks like.
- Understanding the benefits of having a true spirit of service.
- How a spirit of service will help your career, your health and your job satisfaction.
- Understanding what triggers a negative attitude for many service professionals.
- Specific examples of the spirit of service in action.
- Specific steps to proactively create a positive, customer-friendly attitude.
- Questions to ask yourself at the end of each day, to reflect t on your service attitude.
- Effective strategies for handling adversity.
- How to deal with negative events that are within your control.
- How to deal with negative events you cannot control.
- The keys to emotional proactivity.
- Questions your service team should discuss together to define their spirit of service.
- How to develop a customer-friendly culture throughout your organization.
- How to maintain your positive attitude even when the customer is clearly wrong.
- Specific standards that show your true spirit of service.
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