How do you help a customer service representative improve his or her effectiveness if you’re not sure which specific skills needs to be learned or enhanced?

How do you target your CSR training at both the individual and organizational level?

How can you reduce your training budget while increasing effectiveness?

The Customer Service SKillMap™ assessment and development guide helps service professionals pinpoint the specific skills, habits and attitudes they should focus on for improved performance. It includes an assessment of customer service skills in 12 categories (see example below) providing a graphical representation of each individual’s unique strengths and growth opportunities.