Course Overview

The Phone Skills Trainer program was designed to be flexible, affordable and effective. Our program is uniquely designed to be in alignment with adult learning principles. Adults are just-in-time learners, and overwhelming them with hours of training content in a single session is typically not very effective.

So we structured our program into distinct course modules, and each course module is divided into daily lessons, each lasting 15-25 minutes. This is logistically more convenient, and from an adult learning perspective it is far more effective that traditional training.

The Phone Skills Trainer® core library consists of 6 learning modules:

• Essential Telephone Etiquette
• Positive and Productive Language
• Service-Oriented Attitude
• Handling Complaints
• Solving Problems
• Energy and Stamina

Course Preview Video