All of us have experienced occasions when we wished we had listened more closely to what was being said. Usually, good listening requires self-discipline, and sometimes it requires self-examination. If you sometimes have problems listening to what others say, some of these factors may be behind the difficulty: Prejudice. You may conclude — either before […]
How often do you shade the truth, tell “little white lies” or “lie by omission” during your day-to-day business communications? In a recent survey of more than 2,000 workers in a broad range of markets and industries, more than 60% reported “occasional lies” and 18% reported “almost daily” lies in their work environment. What is most striking are […]
When You Ask for It, You Get It: How Candor Leads to Commitment As the story goes, a senior leader at a global beverage company had just concluded an extremely assertive and confident presentation on strategy. He calmly took a sip of water then asked his audience of marketing executives, “So, what have I said […]
Five Guidelines for Delivering Constructive Criticism Managers are caught in a seeming paradox: They need to create and maintain good working relationships so that they can get work done through others. At the same time, they need to constantly perform course corrections on others’ performance. In other words, they need to criticize. The paradox is […]
It happens to all of us at various times in our lives. Even the calmest, most peace-loving amongst us will face circumstances where we are angry and frustrated with someone (or with a situation) and we are struggling to communicate productively. Here are a few tips to help. Stop. If you get really angry about […]
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