All of us have experienced occasions when we wished we had listened more closely to what was being said. Usually, good listening requires self-discipline, and sometimes it requires self-examination. If you sometimes have problems listening to what others say, some of these factors may be behind the difficulty: Prejudice. You may conclude — either before […]
How often do you shade the truth, tell “little white lies” or “lie by omission” during your day-to-day business communications? In a recent survey of more than 2,000 workers in a broad range of markets and industries, more than 60% reported “occasional lies” and 18% reported “almost daily” lies in their work environment. What is most striking are […]
It happens to all of us at various times in our lives. Even the calmest, most peace-loving amongst us will face circumstances where we are angry and frustrated with someone (or with a situation) and we are struggling to communicate productively. Here are a few tips to help. Stop. If you get really angry about […]
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