How often do you shade the truth, tell “little white lies” or “lie by omission” during your day-to-day business communications? In a recent survey of more than 2,000 workers in a broad range of markets and industries, more than 60% reported “occasional lies” and 18% reported “almost daily” lies in their work environment. What is most striking are […]
Five Guidelines for Delivering Constructive Criticism Managers are caught in a seeming paradox: They need to create and maintain good working relationships so that they can get work done through others. At the same time, they need to constantly perform course corrections on others’ performance. In other words, they need to criticize. The paradox is […]
The goal of SkillSpire Academy’s “REAL Communication” online learning program is to help people talk about difficult challenges, complex problems and uncomfortable issues in a direct, open, mutually engaged manner. This usually requires the development of new communication skills AND the commitment to create a “safe” environment where our communication patterns foster openness rather than fear or […]
It happens to all of us at various times in our lives. Even the calmest, most peace-loving amongst us will face circumstances where we are angry and frustrated with someone (or with a situation) and we are struggling to communicate productively. Here are a few tips to help. Stop. If you get really angry about […]
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